Vonk

Client project, AI assistant for internal operations, 2026

For EuropaSign we developed Vonk, an internal AI assistant that makes customer and project data available on request. Vonk only applies changes to the CRM or the website after a staff member confirms them.

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Role
Design and build
Stack
Serverless, DeepSeek, Gripp
Status
In use
Type
Client project
ERP CRM Website Vonk Mark order 2417 for Smit Bakery as delivered. Found in the ERP: Order 2417 Customer Smit Bakery Status in production delivered Shall I make this change? Confirm Cancel Updated in the ERP, confirmed by Sanne
Schematic with sample data

The problem

The team at sign maker EuropaSign works with customer and project data spread across the CRM and the website. Finding information took a lot of clicking and interrupted the work at hand.

An assistant with write access to those systems is only responsible if a staff member always has the last word.

Approach

We built Vonk as a standalone Worker with its own database, which keeps a mirror of the CRM (Gripp). The language model answers questions from that mirror rather than directly from the live CRM.

Every write action to the CRM or the website follows two steps: Vonk proposes the change, a staff member confirms it, and only then is it applied.

Result

Vonk is in use by the EuropaSign team. Staff find customer and project information by asking rather than by navigating the CRM, and the two-step confirmation applies to every write action.

Worth noting

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