AIAI-assisted customer support
Balie
Balie brings the customer support of several companies into one environment and uses AI to draft replies in the customer's language and the company's tone. A staff member reviews and sends.
Balie
Website
The Balie site: a compact Astro site that explains what the help desk does, with the API documentation and legal documents alongside.
- Role
- Design and build
- Stack
- Astro
- Status
- Live
- Type
- Product
The problem
A help desk for businesses has to explain on one page what it does, and anyone who wants to integrate needs to be able to read up on the API.
Approach
Astro, separate from the application at app.balie.net. Next to the home page there is an API page, contact, privacy, terms and a data processing agreement.
Result
balie.net is live. We connect new companies by hand, on request.
Worth noting
-
Separate from the app
The site and app.balie.net stand apart.
-
API on the site
Anyone integrating reads up on it there.
-
Legal documents included
Privacy, terms and processing agreement.
More for Balie
Facing something similar?
Describe briefly what is done by hand today. You get an honest answer, even if the answer is that it does not pay off.